Hi Dr. Epstein,
I hope this message finds you well. Thank you VERY MUCH for your mail. I have to tell you I am very pleasantly surprised both with your call the day of the procedure and with this mail. It's wonderful to have a doctor like you! I take this opportunity to thank you all of your staff for a most professional care. Everyone was so warm and helpful throughout, always smiling and these made a huge difference. From my experience in the service industry you have taken some great Service elements to "drive your patients experience" in the most pleasant way. Congratulations! If for some reason your travel brings you to Mexico City please let me know. I would be delighted to show you around my city! I look forward to seeing you soon.