Hi Dr. Epstein, I wanted to thank you for your warm manner and level of professionalism in our dealings. You have a great bedside manner and you are on the top of my list for any plastic or hair restoration inquires. I was also very impressed at your level of integrity when you informed me I was due a refund. That in my mind represents the highest level of professional behavior. You didnt have to even disclose that but you are a man of honor! You earned some karma there. Sincerely,