Dan, As I mentioned in my e-mail to you this morning, I wanted to send you a separate e-mail, acknowledging how pleased I was with the hospitality rendered by you and other members of Dr. Epstein's staff. I don't have Dr. Epstein's e-mail address so please be sure to forward this on to him.
First, I like to thank you for the considerable time you spent with me via e-mail and phone calls during the past year, which finally culminated with my visit to your office last week. I would probably have never gone forward with this procedure, if it was not for your professional guidance and advice along with the wealth of information you provided. Particularly valuable was the information you provided on Dr. Epstein's exceptional credentials. Also, referring me to the thousands of "before and after" pictures of previous clients demonstrated to me the excellent work of Dr. Epstein, and gave me the confidence to have the hair transplants. It was also a delight to work with Susie, who was very helpful and informative. She was so nice and professional and was able to answer all my questions and concerns once I arrived at your office. So please thank her for me, and let her know how appreciative I was of her warmth and positive outlook.
I don't recall the names of the two individuals who implanted the grafts, but they were also the consummate professionals and did an excellent job. Hosea also was very informative and gave me a lot of information on what to expect the first few days following the procedure and how to deal with and minimize the discomfort. He was also there on Saturday to give me further support as well as wash and treat my scalp.
Finally, and most importantly, Dr. Epstein did an absolutely marvelous job in designing, planning, overseeing, removing, and implanting the grafts. I am so pleased with this phase and I can't wait until the hair starts growing in the coming months. His ability to remove and implant 2,160 grants was so crucial to give me the scalp coverage and look that is so important. Thank you, Dr. Epstein!!!!!!