Dr. Epstein and Roxy,
I just wanted to take the time while the experience is still fresh in my mind to thank you both and your wonderful staff for your unparalleled quality of service. It was truly refreshing to encounter an operation wherein the personnel really seem to enjoy what they do, and this speaks volumes about how you run your clinic and treat your employees. Across the board I would recommend the clinic to anyone interested in similar work.
Additionally, repair patients like me can be difficult to deal with, as we often become apprehensive about going under the knife again; we feel our trust has been betrayed by the hard-selling techniques of inferior clinics, and the last thing we want to do is risk more damage to our scalp. Dr. Epstein, your personality during the consult and during surgery really helped to put me at ease, exuding a rare combination of both confidence in your ability and compassion for your work and for others that seems to filter down to everyone working there. In fact, every single person I encountered in your office seemed genuinely glad to be there working for you. Throughout the process, your entire clinic was nothing but professional and courteous, and yet I never got the feeling that the atmosphere was too cold or clinical...all in all you and Roxy seem to maintain that delicate balance perfectly.
And the surgery Compared to others I've had it was a total breeze, and the healing for me has been the easiest so far. It was a treat (if having surgery done to your head can ever be a treat!) to see such a finely tuned operation at work. And I cannot say enough about your techs..they really have a way of putting people at ease and their caring attitude shines through every aspect of their work. And on a Friday afternoon, at the end of the day, and at the end of a long work week, I still felt like I was the most important person there...and everyone there still had their head up and a smile on their face!
To say I'm impressed is a HUGE UNDERSTATEMENT!
In any case I wish you all the best, and I look forward to seeing you again Dr. Epstein and Roxy for a follow up after things heal to determine the next course of action. Thanks again and best wishes to you all!