Hi Dr. Epstein,
I just wanted to say that you have a great staff. I've encountered too many people throughout this long journey that really don't belong in the medical field. But everyone was very nice, answered all my questions, and treated me with utmost respect - including you!
Jen even waited with me downstairs for the cab that seemed would never arrive. Please let her know that I did make my flight, with literally 3 minutes to spare.