I was able to make it to Miami for my procedure this past Wednesday, but I unfortunately did not get the opportunity to meet you. We exchanged so many messages back and forth that I was hoping to match your face with your name (laughing). Everything went very well though and I am extremely happy. I just wanted to take the time out to thank you as you played an integral part in making this happen for me. You were very patient with me while answering my questions and providing traveling arrangements, all while remaining professional and courteous. You helped to make this experience very comfortable for me and I am greatly appreciative.