Dear Doctor Epstein,
Having arrived back in Manchester England yesterday morning following my 2000-graft hair transplant procedure at your Miami office on Friday 17th December 2004, I wanted to put on public record my sincere thanks to you and your staff for your hospitality before and during my visit.
Thanks to Roxy and Lena for their warmth and attention to detail in making my visit arrangements. Thanks to your whole team for their relaxed, courteous and friendly professionalism throughout the day of my surgery. Special thanks on the day to Cindy and Peggy for their superb nursing care, and to Carlos, Linda and Carey for their meticulous work on the procedure. I am deeply grateful to all who were involved in the surgery, all of whom helped to make a tough day pass really very pleasantly.
And thanks to you Dr E. Thank you for your personal attention to my questions prior to me making a decision on surgery. Thank you for being so approachable and sociable during my time with you. Thank you for the personal gift to my youngest son (he is so excited in anticipation of Christmas Day), and for your advice on sights to see in Miami. With your guidance I enjoyed a very pleasant weekend in your wonderful city ahead of my return to the UK.
Above all, I thank you for the look of wonderment on the faces of my wife and boys when I revealed my new hairline upon my return home. They are seeing a "new me", and already they sense the lifting of the weight that has been on my shoulders for nearly 20 years in the aftermath of earlier, less successful hair transplant surgery in the UK. I shall of course be sending you photos of the finished result in the New Year, and I stand willing and ready to be your primary point of reference for other prospective patients in the UK should you wish to refer anyone to me for reassurance or testimonial.
Wishing you all a very happy holiday, and continued good health and success in the coming year.
Yours in gratitude and friendship,