Hi, this is Dr. Epstein. I am sitting at my desk going through my e-mails of which I typically receive anywhere from 8 to as many 20 every day from patients both interested in procedures so they have not yet met me as well as patients on whom I have done procedures. Right now for example, I am going ahead and I am reviewing a patient from the United Kingdom. He and his wife are both thinking about having a procedure. His wife has frontal thinning and he also has a moderate degree of frontal temporal recession as well as some diffuse thinning.
What the patients typically do is they will send my pictures and I will pull them up on the computer and they will also be providing me with information about their goals and their concerns. From that I will go ahead and I will review the pictures, print them up, mark them out to show the individual what I would anticipate doing for them in terms of restoring whatever I think is realistic to restore.
This is a very effective way to communicate with patients. It lets patients feel that I have had a chance to personally evaluate them. They are not being evaluated by a professional consultant but rather by me, the physician and given my 15 years of experience I can provide them with quite accurate expectations that help them to decide whether to undergo a procedure.
In a typical week I will treat anywhere from 5 to as many as 8 patients that have travelled in from outside of the New York or south Florida area. Where my patients come from ranges from everywhere throughout the southeast, throughout the northeast, the rest of the United States but also Latin and South America, Europe, the Middle East. I have even treated some patients from the Pacific rim like Japan as well as Australia.
When you go ahead and you contact us what you can expect is to have a personal evaluation by me. In addition we have the ability to set you up with a live web consult, which can further provide some one-on-one communication which the patients seem to like a lot. I will explain that in another video.
Posted by Jeffrey Epstein, MD, FACS
